a Slack customer) to describe the future. “Digital by default” is an increasingly popular phrase used by companies like Shopify ( N.B. With communication services becoming increasingly essential, an ecosystem with just a CRM and not Communications might just not be cutting it, so this is a great move to help salesforce Capture those customers looking for either or both: existing CRM customers looking to expand their communication capabilities are more likely to stay for a single vendor small and medium business customers already on Slack will also have an easier time onboarding to Salesforce.įor those customers shopping around for suites of business applications, this consolidation could make salesforce more attractive when put against polymath competitors such as Microsoft (Office 365+Dynamics). Salesforce is known for its dominance in the CRM market, but they have made less progress in the Unified Communications (UC) or Communication Platform as a Service (CPaaS) markets.

In its press release for this acquisition, salesforce says they want this combination to create “the operating system for the new way to work”.

(Of course, there are other aspects not discussed in this article, such as its people and patents, and financial concerns.) They got Slack’s Customers

Salesforce just paid $27.7 billion for those things of Slack. When someone acquires a company, they get its customers, its product, and its brand.

Salesforce bought slack